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Do you have an eBECAS question that isn’t unusual and might help other eBECAS users? Send it our way in the form below and we’ll add it here as a FAQ!

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What should I do if I am experiencing connection issues?

If the eBECAS application can’t connect to EquatorIT, it’s usually due to a blockage of data somewhere along the route of your Internet connection.

If you have a firewall or other internet security software (including anti-virus software), this may be the cause of the blockage. Please ensure that you have added the eBECAS application to your security software’s “white” list. eBECAS must communicate over TCP port 22.

What sort of support is there for eBECAS users?

An Equator IT representative with expert skills of eBECAS will meet you at your college on the first morning after you have purchased eBECAS to review the ideal setup option for your college. This staff member will assist in setting up eBECAS and will provide training regarding a number of operational areas of eBECAS. We also offer a full online manual for eBECAS that can be accessed here.

In addition, further training can be arranged via the Internet for $200 AUD per hour or on site at $1500 AUD for a 7-hour day plus travel costs from Brisbane, Australia.

How do I install eBECAS?

The eBECAS application is downloaded and can be installed on your PC. Each time you start eBECAS, the application will automatically check for updates, ensuring that your software is always the latest version.

eBECAS is designed to run on Windows 7, Windows 8, Windows 8.1 and Windows 10.

Please contact be set your College download instructions..

What programs might conflict with eBECAS

eBECAS requires TCP access on Port 22. If you are running anti-virus or internet security software, this may block eBECAS from communicating on this port.

Here are some suggestions to work around this problem:

  • Give the eBECAS application permission to update. Adding the eBECAS application to your security program’s “safe” or “allowed” list will usually resolve any connectivity problems that you’re having. Consult your individual program’s software manual, FAQ, or help site for details on how to configure your safe list.
  • Close background programs before running the eBECAS client. Disabling your security software can instantly cure connectivity issues, but it can also leave you open to actual threats. If you opt to turn off your antivirus or firewall program, be sure to re-enable it when you’re done using the eBECAS application.

Below is a list of programs that may cause interference with eBECAS updates. Please note that this is not an exhaustive list.

  • Anti-Virus Programs
    • Avast!c
    • AVG Anti-virus
    • BitDefender
    • Kaspersky Anti-virus
    • McAfee Anti-virus
    • Nod32 Anti-virus
    • Norton/Symantec Anti-virus
    • Panda Anti-virus
    • Trend Micro
  • Anti-Spyware Programs
    • Ad Aware
    • Spybot Search & Destroy
    • Spycatcher Express
    • Webroot Spy Sweeper
  • Firewall/Security Programs
    • Comodo
    • McAfee Personal Firewall
    • Panda Internet Security
    • Zone Alarm
    • Online Armor
  • Add-ons/Extensions/Plug-ins
    • AdBlock Plus
    • No-Script

Can students see their absence details?

Yes they can, these details can be accessed from right within the student portal. Students are able to view all absences that have been recorded against them by clicking “Absences” under the “Classing” navigation item in the student portal. This feature can be switched off if necessary via the settings page in the Student Portal Administration site.