What should I do if I am experiencing connection issues?

If the eBECAS application can’t connect to EquatorIT, it’s usually due to a blockage of data somewhere along the route of your Internet connection.

If you have a firewall or other internet security software (including anti-virus software), this may be the cause of the blockage. Please ensure that you have added the eBECAS application to your security software’s “white” list. eBECAS must communicate over TCP port 22.